Returns

Our Guarantee

Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us. Please follow the instructions below so we can process your return as quickly as possible.

Return By Mail:

Non-customized, non-final sale merchandise can be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. OnlineShoes.com reserves the right to refuse worn or damaged merchandise.

Pack the merchandise in its original packaging or appropriate carton. Please call customer service at 1-888-973-6620 to obtain your shipping label and return document. The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please let customer service know.

Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking.

A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

If you have any questions or concerns, please contact Customer Service at 1-888-973-6620.

For Exchanges:

At this time, OnlineShoes.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through OnlineShoes.com. If you need assistance, please contact us by email at help@onlineshoes.com or phone at (888) 973-6620. We will process your return immediately upon receipt and credit your account for the merchandise.

Damaged or Defective Product

If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by email at help@onlineshoes.com or by phone at (888) 973-6620. We will work with you to expedite the replacement or refund of your item.