Shipping Methods & Charges

Shipments within the Continental U.S.

Shipping Method Shipping Costs Estimated Delivery*
(Orders under $25)
(Orders over $25)
2 to 6 business days
(Tue-Sat delivery)*
2 to 4 business days
(Mon-Fri delivery)*
1 to 3 business days
(Mon-Fri delivery)*
All orders within the Continental U.S. are shipped via FedEx. Shipping details and tracking information will be delivered by email once you place your order.

Shipments to Alaska and Hawaii

Shipping Method Shipping Costs Estimated Delivery*
Second Day Air -
Only Method Available
(FedEx Two-Day Delivery)
$30.00 Flat Rate
2–4 business days
(Mon-Fri delivery)*
Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule.

Shipping to U.S. Military Post Offices

Shipping Method Shipping Costs Estimated Delivery*
Standard Ground -
Only Method Available
(USPS Delivery)
10–20 business days*
** Free shipping offer valid at OnlineShoes.Com. Offer valid only on standard ground shipping  to the contiguous United States. Not valid on prior purchases, purchases  at retail stores, international shipments, shipments to Alaska or Hawaii, or expedited shipping. Cannot be combined with any other coupon or discount.

Important: Certain locations may require additional time in transit depending upon your delivery schedule.

Order Processing

Orders are packed only on regular business days (Monday through Friday), with the exception of the following holidays:
Memorial Day
Christmas Day

Independence Day
Day after Thanksgiving
New Year's Eve

Labor Day
Christmas Eve
New Year's Day
Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and rush.

Shipping Restrictions

OnlineShoes.Com ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses. We are currently unable to ship to P.O. box addresses.

*Please Note: Estimated delivery times include order processing and packing time required (typically 24–48 hours) plus shipment time required. These are only estimates.

Contact us


Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)


(888) 973-6620
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

11/27 Black Friday 8am-10pm ET
11/30 Cyber Monday 8am-10pm ET
12/24 Christmas Eve 8am-5pm ET
12/31 New Year’s Eve 8am-5pm ET

Location Customer Service
1400 Industries Road
Richmond, IN 47374