Customer Service

Telephone:
1-800-786-3141
24 hours a day, 365 days a year!

Email:
Visit our Contact Page to submit an inquiry.

Mail:
OnlineShoes.com
Door 1
1500 Commodity Blvd
Lockbourne,OH 43193-1000

Quick Order Help

Your Order:
Track Your Order
View Your Order History
Return an Item
Place an Exchange

Shipping:
FREE Shipping & Options

Returns & Exchanges:
Easy Returns
FREE Exchanges
365-Day Return Policy

Frequently Asked Questions (FAQs)

Have Questions?
Find the answers in our FAQs, or browse by category:

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Customer Service

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At OnlineShoes.com, you’ll find more than just a store. You’ll find the hospitality that comes from a family-owned business, as well as the confidence from a retailer who may have started online in 1996, but truly began over 40 years ago at a neighborhood shoe store in Seattle, WA…and is still there today.

But you’ll also find a friend. A friend with a really really deep closet overflowing with shoes, sandals, boots, accessories and clothing from over 250 of your favorite brands—plus a few new ones. So whether you’re browsing our Outdoor Shop or searching for running shoes, casual shoes, dress shoes, hiking shoes, wedding shoes or whatever-the-day-might-bring shoes, we know you’ll find something special. And we always make sure you look and feel great. After all, what are friends for?

Our Customers Love Us!

"Easy shopping experience! Pricing is attractive! Lots of styles to choose from and great pics!"-jicampagna

"OnlineShoes.com is THE most enjoyable online shopping experience on the internet! Everything from the versatility of your search filtering, to the great photos with multiple angles and zoom, to the great prices and sales with the 110% price guarantee, topped off with prompt shipping and a phenomenal refund policy. I love you folks!!!"-Laurie H

"The shopping, selection and ordering process was extremely easy. I checked other sources, but U were the best in each respect."-art_hle

"I have ordered on several occasions with OnlineShoes.com and have been very happy with each experience."-sallyh1080