Returns and Exchanges – OnlineShoes.com

FREESHIPPING

Every delivery is a special one with FREE ground shipping on all regular-priced and sale items ($5 flat-rate shipping for Outlet items)."Learn More

FREEEXCHANGES

If you get a wrong fit, we’ll make it right. Order a replacement item and we’ll give you a prepaid label to ship the original item back at no cost to you. Learn More

365-DAYRETURNS

If you’re not happy, we’ll be happy to take it back…up to a full year later in new condition ($7.99 shipping fee may apply). Learn More

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Returns and Exchanges

OnlineShoes.com offers easy returns and free exchanges—all online! If you’re not 100% satisfied with your purchase, send it back. We’re committed to superior customer service, quality products and your complete satisfaction.

Place a return or exchange
  • Place an online return
  • Place an online exchange
  • Place an online return for a ShopRunner item
  • Read about our 365-day Return Policy
  • Learn about FREE Exchanges and Easy Returns

Exchanging or returning a gift? Please call Customer Service at
1-800-786-3141

Frequently Asked Questions
Have other questions? Search or browse our complete list of Frequently Asked Questions.

Contact Customer Service
Email:
Visit our Contact page to submit an inquiry.

Mail:
OnlineShoes.com
Door 1
1500 Commodity Blvd
Lockbourne, OH 43194-1000

Telephone:
1-800-786-3141

Hours:
24 hours a day, 365 days a year!

Place an online exchange
Place an online return
Frequently Asked Questions

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At OnlineShoes.com, you’ll find more than just a store. You’ll find the hospitality that comes from a family-owned business, as well as the confidence from a retailer who may have started online in 1996, but truly began over 40 years ago at a neighborhood shoe store in Seattle, WA…and is still there today.

But you’ll also find a friend. A friend with a really really deep closet overflowing with shoes, sandals, boots, accessories and clothing styles from over 250 of your favorite brands—plus a few new ones. So whether you’re browsing our Outdoor Shop or searching for running shoes, casual shoes, dress shoes, hiking shoes, wedding shoes or whatever-the-day-might-bring shoes, we know you’ll find something special. And we always make sure you look and feel great. After all, what are friends for?

Our Customers Love Us!

"Easy shopping experience! Pricing is attractive! Lots of styles to choose from and great pics!"-jicampagna

"OnlineShoes.com is THE most enjoyable online shopping experience on the internet! Everything from the versatility of your search filtering, to the great photos with multiple angles and zoom, to the great prices and sales with the 110% price guarantee, topped off with prompt shipping and a phenomenal refund policy. I love you folks!!!"-Laurie H

"The shopping, selection and ordering process was extremely easy. I checked other sources, but U were the best in each respect."-art_hle

"I have ordered on several occasions with OnlineShoes.com and have been very happy with each experience."-sallyh1080