4th of July Sale: $20 Off Orders $100 or More! Use code 9TNT Restrictions.
Returns and Exchanges
 
Onlineshoes.com offers easy returns and free exchanges—all online! If you’re not 100% satisfied with your purchase, send it back. We’re committed to superior customer service, quality products and your complete satisfaction.

Place a return or exchange
  • Place an online return.
  • Place an online exchange.
  • Read about our 90-day Unconditional Satisfaction Guarantee
  • Learn about FREE Exchanges and Easy Returns

Exchanging or returning a gift? Please call Customer Service at
1-800-786-3141


Frequently Asked Questions
Have other questions? Search or browse our complete list of Frequently Asked Questions.

Quick Links
Contact Customer Service
Email:
Visit our Contact page to submit an inquiry.

Mail:
Onlineshoes.com
4702 Harbour Pointe Blvd SW
Suite 201
Mukilteo, WA 98275

Telephone:
1-800-786-3141

Hours:
4:00AM - 10:00PM PST Mon - Fri
5:00AM - 9:00PM PST Sat & Sun

Place an online exchange
Place an online return
Frequently Asked Questions