Customer Reviews (75)
  • Customer Reviews

(75)
4.133333333333333
Rating Breakdown
Rating Breakdown
5 Star
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0% of reviewers recommend this product

Comfort
NO GUSSETS - by , Apr 20, 2018
1/ 5 Stars
Needed a new pair of hiking boots and settled on these. No need to look anywhere else as I have worn Merrells for 30 years. Loved the fit and look so I loaded the dog and headed to the lake where we hike daily. Start the hike and these are very comfortable boots right out of the box and with the sun on my face, I am happy as a clam. Then disaster strikes. I step into a puddle (2-3" deep) and my foot is soaked. So I cut my hike short and go back to the truck to inspect my boots and lo and behold, NO GUSSETS. How could Merrell produce an outdoor boot without gussets; this is the stupidest thing I have ever seen in over 50 years of hiking. These boots are worthless unless I want to walk on a dry sidewalk or my treadmill in the basement. Well, I don't. Sorry, Merrell, you have lost a longtimer.

NO GUSSETS

Apr 20, 2018
Needed a new pair of hiking boots and settled on these. No need to look anywhere else as I have worn Merrells for 30 years. Loved the fit and look so I loaded the dog and headed to the lake where we hike daily. Start the hike and these are very comfortable boots right out of the box and with the sun on my face, I am happy as a clam. Then disaster strikes. I step into a puddle (2-3" deep) and my foot is soaked. So I cut my hike short and go back to the truck to inspect my boots and lo and behold, NO GUSSETS. How could Merrell produce an outdoor boot without gussets; this is the stupidest thing I have ever seen in over 50 years of hiking. These boots are worthless unless I want to walk on a dry sidewalk or my treadmill in the basement. Well, I don't. Sorry, Merrell, you have lost a longtimer.
OnlineShoes' reply

We're sorry to hear about your experience with these shoes. Give us a ring at 800.288.3124, we are here to help!

Sole separating - by , Jun 17, 2018
1/ 5 Stars
While the shoes are comfy the sole has started to separate just into my 3rd hike. Its disappointing to see that this is a common issue with most Merrell's specially related to both waterproofing & soles separating reading several reviews for multiple Merrell's on this / other sites. Customer service has agreed to replace my pair - however this doesn't keep me from wondering if my waterproof pair (or its replacement) will be water proof or has a durable sole. My last Merrell? I definitely think so!

Sole separating

Jun 17, 2018
While the shoes are comfy the sole has started to separate just into my 3rd hike. Its disappointing to see that this is a common issue with most Merrell's specially related to both waterproofing & soles separating reading several reviews for multiple Merrell's on this / other sites. Customer service has agreed to replace my pair - however this doesn't keep me from wondering if my waterproof pair (or its replacement) will be water proof or has a durable sole. My last Merrell? I definitely think so!
OnlineShoes' reply

Please give the team a call at 800.288.3124. Your footwear may fall under our warranty. Thank you.

waterproof or resistant is a joke - by , Sep 05, 2018
1/ 5 Stars
This product is in no way waterproof or resistant. I can't even walk through a yard , where the grass is cut and not get soaked feet. VERY hard to believe they can claim this at all.

waterproof or resistant is a joke

Sep 05, 2018
This product is in no way waterproof or resistant. I can't even walk through a yard , where the grass is cut and not get soaked feet. VERY hard to believe they can claim this at all.
OnlineShoes' reply

We stand behind our products and if you believe yours is failing please give us a call at 800.288.3124. We would love the opportunity to help.

Not Waterproof - by , Jan 08, 2019
1/ 5 Stars
I recently received these boots for Christmas and was disappointed the first and only time I wore them. I happen to wear them when it was raining and to my surprise water went in them instantly soaking my socks. This is my 2nd pair of Merrell Moab Adventure Mid Waterproof boots I’ve owned. The first pair leaked after a couple of years of wearing them (Understandable). They were leather all around including the tongue. Now the new version which I am reviewing now are also leather except for the tongue it is mesh but yet Merrell claims these boots to be waterproof (Nope). The only plus on these boots is they are comfortable and look nice but if you are looking for a waterproof hiking boot then these are not going to help.

Not Waterproof

Jan 08, 2019
I recently received these boots for Christmas and was disappointed the first and only time I wore them. I happen to wear them when it was raining and to my surprise water went in them instantly soaking my socks. This is my 2nd pair of Merrell Moab Adventure Mid Waterproof boots I’ve owned. The first pair leaked after a couple of years of wearing them (Understandable). They were leather all around including the tongue. Now the new version which I am reviewing now are also leather except for the tongue it is mesh but yet Merrell claims these boots to be waterproof (Nope). The only plus on these boots is they are comfortable and look nice but if you are looking for a waterproof hiking boot then these are not going to help.
OnlineShoes' reply

We are always happy to help. Please give the team a call at 800.288.3124. Thank you.

OK boot but NOT waterproof - by , Jan 16, 2019
1/ 5 Stars
I bought both the boot and lace version of the shoe, both waterproof. They are comfortable enough BUT, I went out recently to shovel snow (3 inches) from the driveway and by the time I was done the front of my feet (both of them), were wet. The shoes ended up discolored in the area that were wet. I came in and decided to try a few drops of water on the shoes and much to my surprise and disappointment, the water had essentially soaked into the fabric. Had I known that the shoes were not actually waterproof, I would have spent less, got the lighter color and understood that I walked in water at my own risk. It is disappointing that Merrell continues to advertise the shoes as waterproof when there seems to be more than a reasonable amount of anecdotal reviews on this site alone to call that claim into question.

OK boot but NOT waterproof

Jan 16, 2019
I bought both the boot and lace version of the shoe, both waterproof. They are comfortable enough BUT, I went out recently to shovel snow (3 inches) from the driveway and by the time I was done the front of my feet (both of them), were wet. The shoes ended up discolored in the area that were wet. I came in and decided to try a few drops of water on the shoes and much to my surprise and disappointment, the water had essentially soaked into the fabric. Had I known that the shoes were not actually waterproof, I would have spent less, got the lighter color and understood that I walked in water at my own risk. It is disappointing that Merrell continues to advertise the shoes as waterproof when there seems to be more than a reasonable amount of anecdotal reviews on this site alone to call that claim into question.
OnlineShoes' reply

We're sorry to hear of your experience. We're happy to help! We've sent you an email. If you need further assistance call us at (800) 288-3124 reference RA 3729766.

Would not exchange - by , Mar 19, 2019
1/ 5 Stars
Tried on the boot. Left felt good. Right boot had something off in it, causing stretching of my arch. I called and tried to exchange the boots but was told only a refund was available. I am disappointed as I was looking for a waterproof hiker for the spring melt.

Would not exchange

Mar 19, 2019
Tried on the boot. Left felt good. Right boot had something off in it, causing stretching of my arch. I called and tried to exchange the boots but was told only a refund was available. I am disappointed as I was looking for a waterproof hiker for the spring melt.
OnlineShoes' reply

Hi! We'd be happy to place a new order for you for the same item if available, or to provide a suggestion for an alternate style. Give us a call (800) 288-3124. We'd love to help!

Purchased in March. - by , Jun 23, 2020
1/ 5 Stars
Sole ripped away from heel. Not worn everyday. Very unhappy with product. For the price. What can be done to fix this?

Purchased in March.

Jun 23, 2020
Sole ripped away from heel. Not worn everyday. Very unhappy with product. For the price. What can be done to fix this?
OnlineShoes' reply

We are sorry to hear about your experience. If you haven't already, please contact the Merrell team at (800) 288-3124 or visit our Contact Us page (link found at the bottom of our website) and fill out the Defective Product Form to start a warranty claim. We are here to help!

Comfortable but didn't last long - by , Dec 09, 2018
2/ 5 Stars
My husband bought these over the summer and found them to be very comfortable. However, after less than six months, the sole has started to separate from the shoe, and they look very beaten up, like a much older shoe. He just wears them to an office job and so really thought they would last longer.

Comfortable but didn't last long

Dec 09, 2018
My husband bought these over the summer and found them to be very comfortable. However, after less than six months, the sole has started to separate from the shoe, and they look very beaten up, like a much older shoe. He just wears them to an office job and so really thought they would last longer.
OnlineShoes' reply

We'd be happy to do all we can to help at 800.288.3124. Always happy to help.

Falling apart after 6 months :( - by , Jul 11, 2019
2/ 5 Stars
I received these boots from Merrell as a warranty replacement of another pair of Merrell that were defective. Stitching is falling apart, toe protector is peeing off of the boot. This type of wear used to show up in a pair of Merrell boots after 18 months, not 6 months. I'm sorry to say but your products have declined in quality. I'm gonna have to switch brands, I'm done.

Falling apart after 6 months :(

Jul 11, 2019
I received these boots from Merrell as a warranty replacement of another pair of Merrell that were defective. Stitching is falling apart, toe protector is peeing off of the boot. This type of wear used to show up in a pair of Merrell boots after 18 months, not 6 months. I'm sorry to say but your products have declined in quality. I'm gonna have to switch brands, I'm done.
OnlineShoes' reply

We would love the opportunity to do all we can to help. To quickly start the warranty process, please visit our ‘Contact Us’ page and fill out the Defective Product Form to start a warranty claim. If you need any assistance with the form give the team a call at 800.288.3124. Thank you.

Seam blowout - by , Oct 09, 2020
2/ 5 Stars
Yes, they are comfortable, but not as durable as I'd like. I bought these last July. I've been reasonably careful with them, never wearing them for rough work. A couple of months ago a seam on the side of the instep blew out. The stitching tore out. Now I have a pair of boot with barely worn soles and a big gap in the side. I was expecting longer life out of them.

Seam blowout

Oct 09, 2020
Yes, they are comfortable, but not as durable as I'd like. I bought these last July. I've been reasonably careful with them, never wearing them for rough work. A couple of months ago a seam on the side of the instep blew out. The stitching tore out. Now I have a pair of boot with barely worn soles and a big gap in the side. I was expecting longer life out of them.
OnlineShoes' reply

We're sorry to hear this, Horatio. Please reach out to our team, at 800-288-3124, and we'll be happy to help.