Customer Reviews (221)
  • Customer Reviews

(221)
4.357466063348417
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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7% of reviewers recommend this product

Comfort
I really like it - by , Oct 29, 2020
5/ 5 Stars
Pretty good and quality products

I really like it

Oct 29, 2020
Pretty good and quality products
Waterproof my eye - by , Oct 13, 2020
2/ 5 Stars
Wear these shoes everyday. When walking through wet grass first my left foot then right foot both are saturated. Maybe a pair of duds. Merrell told me to talk to the retailer. The retailer said to talk to Merrell. Last ones I buy. They are comfy when dry.

Waterproof my eye

Oct 13, 2020
Wear these shoes everyday. When walking through wet grass first my left foot then right foot both are saturated. Maybe a pair of duds. Merrell told me to talk to the retailer. The retailer said to talk to Merrell. Last ones I buy. They are comfy when dry.
OnlineShoes' reply

Have you reached out to our customer service team yet? We stand behind our products and we would love the opportunity to help. Please give the team a call at 800.288.3124 or live chat so we can assist in starting a warranty claim. Thank you!

Not durable - by , Oct 12, 2020
1/ 5 Stars
So I bought these to replace my work shoes and was pleasantly happy with how comfortable the 9.5 wide are, however I've had them for 10 weeks, and the front of the shoe is already worn holes in it. Now if I went hiking/walking 10 miles a day for the last 10 weeks, then I'd just chalk it up to heavy usage, but I don't. I mostly use them working retail, where I mostly just stand around the entire time, and only this last month have I had to walk to work which is only 2 miles away. Yet I don't know if its the material of the sole, the thickness or what, but the front is already smooth and one has chunks missing out of it. By contrast the heel isn't even worn down, and i certainly don't tiptoe everywhere I walk. All in all, really disappointed in the durability of these. Comfort means nothing if the soles wear out this quick.

Not durable

Oct 12, 2020
So I bought these to replace my work shoes and was pleasantly happy with how comfortable the 9.5 wide are, however I've had them for 10 weeks, and the front of the shoe is already worn holes in it. Now if I went hiking/walking 10 miles a day for the last 10 weeks, then I'd just chalk it up to heavy usage, but I don't. I mostly use them working retail, where I mostly just stand around the entire time, and only this last month have I had to walk to work which is only 2 miles away. Yet I don't know if its the material of the sole, the thickness or what, but the front is already smooth and one has chunks missing out of it. By contrast the heel isn't even worn down, and i certainly don't tiptoe everywhere I walk. All in all, really disappointed in the durability of these. Comfort means nothing if the soles wear out this quick.
OnlineShoes' reply

Thank you for writing of your experiences with these! We are very sorry they were not lasting as long as they should have for you. Have you reached out to us directly yet? We do have a warranty on the shoes. We'd be happy to take a look at them for you. 800-288-3124

I wear nothing else! - by , Sep 28, 2020
5/ 5 Stars
I'm on my feet for 10 hours a day and wearing these boots makes it so comfortable and no back pain. When I'm on the trails they provide great support and traction.

I wear nothing else!

Sep 28, 2020
I'm on my feet for 10 hours a day and wearing these boots makes it so comfortable and no back pain. When I'm on the trails they provide great support and traction.
OnlineShoes' reply

Thanks for your awesome feedback!

Excellent fit & support - by , Sep 26, 2020
5/ 5 Stars
Great fitting hiking shoe - my second pair in a row of Moabs, now trying the waterproof version- so far so good!

Excellent fit & support

Sep 26, 2020
Great fitting hiking shoe - my second pair in a row of Moabs, now trying the waterproof version- so far so good!
OnlineShoes' reply

Thank you for your review and for being a fan of Merrell!

Thanks - by , Sep 23, 2020
5/ 5 Stars
Great shoes

Thanks

Sep 23, 2020
Great shoes
OnlineShoes' reply

So glad you love this style! Thanks for choosing Merrell!

Excellent low cut hiking or daily use waterproof boots - by , Sep 23, 2020
5/ 5 Stars
These low cut hiking boots have been fantastic. They were comfortable right out of the box and required minimal breaking in prior to hiking with them. Waterproofing is still excellent, though I have only had them for a short amount of time. They feel solid with quality stitching and overall material and I look forward to using them for a long time to come.

Excellent low cut hiking or daily use waterproof boots

Sep 23, 2020
These low cut hiking boots have been fantastic. They were comfortable right out of the box and required minimal breaking in prior to hiking with them. Waterproofing is still excellent, though I have only had them for a short amount of time. They feel solid with quality stitching and overall material and I look forward to using them for a long time to come.
OnlineShoes' reply

So glad you love this style! Thanks for choosing Merrell!

Perfectly comfortable out of the box. As always! - by , Sep 23, 2020
5/ 5 Stars
In perfect and dependable Merrell fashion, these were ready to wear out of the box. No breaking in necessary. Most comfortable pair of shoes I own aside from my high top Merrell’s.

Perfectly comfortable out of the box. As always!

Sep 23, 2020
In perfect and dependable Merrell fashion, these were ready to wear out of the box. No breaking in necessary. Most comfortable pair of shoes I own aside from my high top Merrell’s.
OnlineShoes' reply

We are happy you found your perfect pair of Merrells!

Very comfortable and attractive - by , Sep 20, 2020
5/ 5 Stars
Have have been wearing a similar pare of Merrells for over 10 years. That's right they lasted 10 years! These updated pair ar very comfortable and attractive. When I put them on they fit as advertised. Would I buy another pair? You bet I would and may do so soon.

Very comfortable and attractive

Sep 20, 2020
Have have been wearing a similar pare of Merrells for over 10 years. That's right they lasted 10 years! These updated pair ar very comfortable and attractive. When I put them on they fit as advertised. Would I buy another pair? You bet I would and may do so soon.
OnlineShoes' reply

Thank you for your review and for being a fan of Merrell!

Not waterproof - by , Sep 17, 2020
1/ 5 Stars
Had these since March. Excellent shoes!......then it rained and I was in the rain back in May. My right foot became SOAKED but the water wasn't cold. I sweat a lot so I figured maybe the humidity got to me. I work grocery and tonight it was a downpour. My right foot is soaked again and the left foot got wet. No water splashed down into my shoe where my foot goes in. The moisture was in the ball/toe area. I found out why the water wasnt cold and why I didnt immediately notice: the leak is slow and my foot warmed up the water. The water is coming in through the toe mesh. Here I am with completely drenched shoes that were sold to me as waterproof and I have to finish out my shift. I volunteered to go outside and take in the truck because of my footwear, actually. My exact words to my manager: "I'll do it! I have waterproof shoes." I'd give a higher rating since everything else is great but since the shoes were marketed as WATERPROOF and they are NOT (I think they're priced higher because of this but I didn't look before writing) and since I bought this variant specifically for waterproofing, I give 1 star. Here I am out $130 for shoes that are not what they are advertised as. Since I'm probably past any point of being able to exchange these shoes, this absolutely sucks. I'm super disappointed especially since I kept telling all my coworkers and friends about how great these Merrells were....and they were my very first pair I've ever bought. Now I gotta figure out some other footwear option for tomorrow's shift while these dry, which I never expected I'd have to do......and all I have are flip flops!

Not waterproof

Sep 17, 2020
Had these since March. Excellent shoes!......then it rained and I was in the rain back in May. My right foot became SOAKED but the water wasn't cold. I sweat a lot so I figured maybe the humidity got to me. I work grocery and tonight it was a downpour. My right foot is soaked again and the left foot got wet. No water splashed down into my shoe where my foot goes in. The moisture was in the ball/toe area. I found out why the water wasnt cold and why I didnt immediately notice: the leak is slow and my foot warmed up the water. The water is coming in through the toe mesh. Here I am with completely drenched shoes that were sold to me as waterproof and I have to finish out my shift. I volunteered to go outside and take in the truck because of my footwear, actually. My exact words to my manager: "I'll do it! I have waterproof shoes." I'd give a higher rating since everything else is great but since the shoes were marketed as WATERPROOF and they are NOT (I think they're priced higher because of this but I didn't look before writing) and since I bought this variant specifically for waterproofing, I give 1 star. Here I am out $130 for shoes that are not what they are advertised as. Since I'm probably past any point of being able to exchange these shoes, this absolutely sucks. I'm super disappointed especially since I kept telling all my coworkers and friends about how great these Merrells were....and they were my very first pair I've ever bought. Now I gotta figure out some other footwear option for tomorrow's shift while these dry, which I never expected I'd have to do......and all I have are flip flops!
OnlineShoes' reply

We are sorry to hear about your experience. If you haven't already, please contact the Merrell team at (800) 288-3124 or visit our Contact Us page (link found at the bottom of our website) and fill out the Defective Product Form to start a warranty claim. We are here to help!