Contact Us

We currently offer the following ways to contact us

EMAIL
help@onlineshoes.com
PHONE
For all inquiries regarding your OnlineShoes.com order, please call us at:
(888) 973-6620
M-F: 8-9
S/S: 9-6
OnlineShoes.com Customer Service
1400 Industries Road
Richmond, IN 47374
General Inquiry Form *Required field
Defective Product Form *Required field
Order Return Form *Required field
Order Status/Change Order Form *Required field
Return Status Form *Required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include 1 comparable replacement style from our website.
Yes, I’d like to receive emails about new styles, exclusive offers and enter the monthly shoe giveaway.

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