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Customer Ratings & Reviews
80% would recommend to a friend.
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too tight/inflexible on ankles
great-looking shoe. Felt like it would be a great, firm hiking shoe if not for the totally tight right ankle shaft. The left ankle felt fine, but the outside of my right ankle bone was painful w/in 5 min of wearing them and numb w/in 10 min. (obviously not doable as a hiking shoe.) I have to think this is a defective pair, since they look the same, but only right side is bad. But for this reason, i would have kept them. I'm a 6.5 w/very skinny ankles, and this is the first time in my life i've encountered a hiking boot that causes pain to an ankle bone. the bigger issue is w/onlineshoes' "free exchange" policy. Since they advertise free exchanges i went ahead and did an exchange for another shoe, and have yet to receive my "free" return shipping label. I've called 3 times on different days and been on hold for up to 30 min before i hung up. I have sent emails. no reply. This is actually the second time this has happened to me. I thought maybe the first time was a fluke, so thought I'd give them another try. For this reason I will never shop w/onlineshoes again. Horrendous customer service and false advertising to get your business.
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