Ordered the brown and loved them so ordered the black. On Line Shoes were great on exchanging them as the black pair was too wide, the next pair the left arch was real high and painful the third pair I kept but is really to wide but didn't want to return again. They all came from Naot. Very frustrating as now I bought very cheep insole just to take up the space. For the price they charge you should know more of what you are getting. You could receive narrow, narrow med (which I would like), med, or wide med. Too many surprises.