If for any reason you are not satisfied with your purchase, please contact our Customer Service by phone (1.206.971.7388) or email (customerservice@OnlineShoes.com) within 60 days from the order date. We will provide you with a return authorization number and further instructions on how to complete your return.
Refund amounts for returned items will be credited to you by our global partner Borderfree in the same currency and using the same exchange rate as your original order. Please note that you will be responsible for all return shipping and handling fees, including a U.S. duty surcharge.
At OnlineShoes.com, you’ll find more than just a store. You’ll find the hospitality that comes from a family-owned business, as well as the confidence from a retailer who may have started online in 1996, but truly began over 40 years ago at a neighborhood shoe store in Seattle, WA…and is still there today.