Skip Navigation
Experts here to help 24/7 1.800.786.3141 Sign in or Register My Account Order Tracking Wish List

Shipping to: Change shipping country


Every delivery is a special one with FREE Economy Shipping on all regular-priced and sale items ($5 flat-rate shipping for clearance items). Learn More


If you get a wrong fit, we’ll make it right. Order a replacement item and we’ll give you a prepaid label to ship the original item back at no cost to you. Learn More


If you’re not happy, we’ll be happy to take it back…up to a full year later in new condition ($7.99 shipping fee may apply). Learn More

Seasonal savings: 25% OFF when you spend $100 or more with code: NUTMEG14restrictions

Returns & Exchanges

Returns Icon

Returns & Exchanges within the United States

We're not satisfied until you are… even up to a year later. If you don't love your purchase, we'll be glad to take it back. Our return process for domestic orders is quick and easy!

Make sure item(s) are:

  • UNWORN and in new condition (no visible wear or tear) with original tags
  • in the original packaging with the receipt or packing slip
  • within 365 days of the purchase date for U.S. customers (60 days for international orders, please see below)

Easy as 1-2-3:

  1. Enter order information from packing slip or log into your account
  2. Select item(s) to return and the reason for returning
  3. Request shipping label (you'll receive it via email)

Then you can:

  • Return items via UPS
  • Shop for a new item (optional: this is for users selecting to exchange an item)

Still have questions about the process? Read our Frequently Asked Questions.

get started
Gift Icon

Returning a gift?

Read our FAQ or call Customer Service at:
1.800.786.3141 (customers within the U.S.)
1.206.971.7388 (international customers)

Shop Runner Icon

Returning a ShopRunner purchase?

Please start here.

Returns Icon

Returns from outside the United States

If for any reason you are not satisfied with your purchase, please contact our Customer Service by phone (1.206.971.7388) or email ( within 60 days from the order date. We will provide you with a return authorization number and further instructions on how to complete your return.

Refund amounts for returned items will be credited to you by our global partner Borderfree in the same currency and using the same exchange rate as your original order. Please note that you will be responsible for all return shipping and handling fees, including a U.S. duty surcharge.

Have other questions? Browse our complete list of Frequently Asked Questions.

Sign-Up for Email!
Enter your email for new arrivals, brands and special offers.

Easy Returns

If you don't love it, you'll love our return policy.

Find out more
24/7 Customer Service

You have questions? We have answers. Even at 3:24 am.

Let us help you
Missed our catalog?

Shop our latest
catalog online for
instant gratification.

Browse the catalog
Let's Be Friends
Bizrate Customer Certified (GOLD) Site - Bizrate Reviews at Bizrate
Contact Us: 1.800.786.3141© 1996-2014