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FREE SHIPPING
 

Every delivery is a special one with FREE Economy Shipping on all regular-priced and sale items ($5 flat-rate shipping for clearance items). Learn More

FREE EXCHANGES
 

If you get a wrong fit, we’ll make it right. Order a replacement item and we’ll give you a prepaid label to ship the original item back at no cost to you. Learn More

365-DAY RETURNS
 

If you’re not happy, we’ll be happy to take it back…up to a full year later in new condition ($7.99 shipping fee may apply). Learn More

Sunny Day Deal: Get 20% OFF when you spend $80 or more with code: 14SUNNYrestrictions

Returns & Exchanges

 
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Returns & Exchanges within the United States

We're not satisfied until you are… even up to a year later. If you don't love your purchase, we'll be glad to take it back. Our return process for domestic orders is quick and easy!

Make sure item(s) are:

  • UNWORN and in new condition (no visible wear or tear) with original tags
  • in the original packaging with the receipt or packing slip
  • within 365 days of the purchase date for U.S. customers (60 days for international orders, please see below)

Easy as 1-2-3:

  1. Enter order information from packing slip or log into your account
  2. Select item(s) to return and the reason for returning
  3. Request shipping label (you'll receive it via email)

Then you can:

  • Return items via UPS
  • Shop for a new item (optional: this is for users selecting to exchange an item)

Still have questions about the process? Read our Frequently Asked Questions.

get started
 
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Returning a gift?

Read our FAQ or call Customer Service at:
1.800.786.3141 (customers within the U.S.)
1.206.971.7388 (international customers)

 
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Returning a ShopRunner purchase?

Please start here.

 
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Returns from outside the United States

If for any reason you are not satisfied with your purchase, please contact our Customer Service by phone (1.206.971.7388) or email (customerservice@OnlineShoes.com) within 60 days from the order date. We will provide you with a return authorization number and further instructions on how to complete your return.

Refund amounts for returned items will be credited to you by our global partner Borderfree in the same currency and using the same exchange rate as your original order. Please note that you will be responsible for all return shipping and handling fees, including a U.S. duty surcharge.

Have other questions? Browse our complete list of Frequently Asked Questions.

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