Why Shop with Onlineshoes.com?

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Free Shipping & Exchanges • 110% Price Guarantee • 90-Day Unconditional Returns

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Why Shop with Onlineshoes.com?

Why shop with Onlineshoes.com?

Free Shipping!
Ground shipping is always free at Onlineshoes.com! However, if you need your order faster, we have many other options. Click for more Shipping and Delivery details.

Easy Returns and FREE Exchanges
We are committed to your complete satisfaction. If for some reason you need to send your order back, we cover the return shipping on exchanges! Get more return and exchange details here.

90-Day Unconditional Satisfaction Guarantee
Whether you don't like the color, it pinches your heel a little, or whatever the reason, we want you to be totally satisfied, and we back it up with our 90-Day Unconditional Satisfaction Guarantee.

110% Price Guarantee
If you're worried about value, we have you covered there, too. If you find a better deal elsewhere, we'll beat it! Click for more information.

Secure Site
We take your privacy seriously! We guarantee that your information is secure and we will protect your privacy.

Great Service
We are here to answer your questions every day of the week. Call us at 1-800-786-3141 or email us. Our team of Customer Service Agents would be delighted to assist you in finding and fitting the correct product.

90-Day Unconditional Satisfaction Guarantee Policy

We invite you to be the final judge of our products.

If you are not TOTALLY SATISFIED, simply return your purchase to us within 90 days of its shipping date for an exchange or refund. Refunds are only applicable to returned merchandise - original expedited shipping fees are non-refundable.

Check out your new shoes:
Please try on your shoes inside for a brief time to discover any fit concerns or defects.

Defective merchandise guarantee
All of our items are guaranteed against defects in materials and workmanship. We do not guarantee against wear unless specifically included for an item as part of the manufacture's promotion.

110% Price Guarantee

We guarantee our prices! If you find a shoe for a lower price on another website let us know within 10 days of your purchase and we'll refund you 110% of the difference.

Instructions:

Order the item that you want from Onlineshoes.com.
If you find a lower price simply fill out the short form at the bottom of this page with the following information:
- Your name and Onlineshoes.com order number
- Product name, style, size, width, and color.
- The URL of the site where you found the item, with instructions on how to find the item.
After receiving your information, we will verify the pricing and calculate the discount. We will send you an email with the amount of your credit.

What you need to know:

The shoe must be currently available for purchase on the other site in the same style, size, width, and color as your Onlineshoes.com purchase.
Not valid on auction sites or through membership clubs.
Site must be a valid Internet retailer and the product price must be advertised or published on that site.
Shipping charges, promotions, and taxes (if any) will be included when calculating the price difference.
Offer is valid for 10 days after you make your purchase.

Onlineshoes.com is not responsible for, and will not honor, printing or typographical errors. We reserve the right to limit purchase quantities. This policy is subject to change without notice.

Please contact us with any questions: customerservice@onlineshoes.com or 1-800-786-3141

Contact Customer Service
Email:
customerservice@onlineshoes.com

Mail:
Onlineshoes.com
4702 Harbour Pointe Blvd SW
Suite 201
Mukilteo, WA 98275

Telephone:
1-800-786-3141

Hours:
4:00AM - 10:00PM PST Mon - Fri
5:00AM - 9:00PM PST Sat & Sun

Corporate Headquarters
Onlineshoes.com
1730 Minor Avenue, Suite 700
Seattle, WA 98101
Telephone: 206-812-7800
Fax: 206-436-5198

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