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Privacy and Security
 
Privacy and Security Statements

We take your privacy seriously! We guarantee that your information is secure and we will protect your privacy.

Privacy Policy
Onlineshoes.com will protect your privacy. We do not sell, trade, or rent personal information such as your name, email address or purchase history.

Email: We use our customers' email addresses to confirm orders, update order information and to notify contest winners. If you choose, we will add you to our email newsletter to update you on sale events and special notices. The choice of receiving sale notices and product-related emails is yours. You can subscribe or unsubscribe at anytime by sending an email to onlineshoes@onlineshoes.com and including either the word "subscribe" or "unsubscribe" in the subject header.

Cookies: We use cookies on the site to manage the processing of your order. The cookie we receive does not gather any information about your name, address, billing information, or credit card. It is used solely to help us maintain your shopping cart during the checkout process.

If you have any questions about any of these policies, please contact us at customerservice@onlineshoes.com.

Security Statement
We are committed to protecting your privacy and the security of your transaction and have invested considerable resources to protect your credit card, order, and billing information. It is extremely safe to purchase products from our website with our secure server, which uses SSL software to encrypt all information before it is sent to us.

We guarantee that every transaction you make at Onlineshoes.com will be 100% safe.

The Fair Credit Billing act ensures that your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Onlineshoes.com will cover the entire liability for you, up to the $50.00, only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Onlineshoes.com while using the secure server.

If there is unauthorized use of your credit card, you are responsible for notifying your credit card provider according to its reporting rules and procedures.

If you like, you can also call or fax credit card information directly to one of our representatives. We recommend that you do not email any credit card information to us.

Contact Us
Couldn't find what you needed?
  • Customer service: CustomerService@onlineshoes.com
  • Contact us by phone at 1-800-786-3141.

Quick Links
Contact Customer Service
Email:
customerservice@onlineshoes.com

Mail:
Onlineshoes.com
4702 Harbour Pointe Blvd SW
Suite 201
Mukilteo, WA 98275

Telephone:
1-800-786-3141

Hours:
4:00AM - 10:00PM PST Mon - Fri
5:00AM - 9:00PM PST Sat & Sun

Corporate Headquarters
Onlineshoes.com
1730 Minor Avenue, Suite 700
Seattle, WA 98101
Telephone: 206-812-7800
Fax: 206-436-5198


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