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Customer Service
 
Onlineshoes.com is committed to superior customer service, fantastic products and your complete satisfaction!

Returns and Exchanges
We want you to be 100% satisfied with your purchase.
  • Read about our 90-Day Unconditional Satisfaction Guarantee.
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Want to know where your order is? All you need is your order number and billing zip code.
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  • See all common order processing and order status questions.

Shipping Costs and Policies
Ground shipping is always free at Onlineshoes.com! We offer other shipping options, too.
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Onlineshoes.com Policies
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Contact Us
Couldn't find what you needed?
  • Customer service: CustomerService@onlineshoes.com
  • Order status: Orderupdate@onlineshoes.com
  • Contact us by phone at 1-800-786-3141.

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Contact Customer Service
Email:
customerservice@onlineshoes.com

Mail:
Onlineshoes.com
4702 Harbour Pointe Blvd SW
Suite 201
Mukilteo, WA 98275

Telephone:
1-800-786-3141

Hours:
4:00AM - 10:00PM PST Mon - Fri
5:00AM - 9:00PM PST Sat & Sun

Corporate Headquarters
Onlineshoes.com
1730 Minor Avenue, Suite 700
Seattle, WA 98101
Telephone: 206-812-7800
Fax: 206-436-5198


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