In the final analysis, I did not purchase the New Balance shoes from you. The problem I encountered was not your problem but one in which the shoes are manufactured. My old shoes were a 8 1/2 2E, made in China. The two subsequent shoes I reordered were made in Viet Nam and I needed to alter the size and width each time I placed an order. Both pair were either too tight or too big in the length. The third pair I ordered were the larger size and width, but were way too large and these were made in China.
I phoned New Balance and told them of my plight and the customer service rep sounded as if she had never heard of this problem before. I did learn that NB makes shoes in the US, China and Viet Nam and the lasts are different in Asia. I consequently returned the shoes to Online and purchased a pair at a NB owned store where I could check out the different sizes if needed. I did purchase a US manufactured pair in my correct size, 8 1/2 2E.
Silver Spring, MD