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FREE SHIPPING
 

Every delivery is a special one with FREE Economy Shipping on all regular-priced and sale items ($5 flat-rate shipping for clearance items). Learn More

FREE EXCHANGES
 

If you get a wrong fit, we’ll make it right. Order a replacement item and we’ll give you a prepaid label to ship the original item back at no cost to you. Learn More

365-DAY RETURNS
 

If you’re not happy, we’ll be happy to take it back…up to a full year later in new condition ($7.99 shipping fee may apply). Learn More

110% Price Guarantee

If you've found an item you've purchased for a lower price on another website, fill out and submit the form below within 10 days from your original purchase date and we'll refund 110% of the difference.

Make sure to include your name, order number, the product information, and the URL of the site where you found the lower price. We'll then verify the pricing and send you an email with the amount of your credit.

Qualifications:
  • The product must be currently available for purchase on the comparison site in the same style, size, width, and color as your OnlineShoes.com purchase.
  • Cannot price match for international orders or sites.
  • Cannot price match against auction sites or membership clubs.
  • We do not honor manufacture or company-related promotional coupons.
  • Comparison site must be a valid Internet retailer and the product price must be advertised or published on that site.
  • For UGG® Australia items, we only price match against other authorized UGG® Australia retailers. No counterfeit UGG® products will be price matched.
  • Shipping charges and taxes (if any) will be included when calculating the price difference.
  • Offer is valid only for 10 days from original purchase date.
  • Cannot be combined with any current OnlineShoes.com promotions or coupons.

*OnlineShoes.com is not responsible for, and will not honor, printing or typographical errors on ours (or our competitor's) site, emails or print promotional materials. We reserve the right to limit purchase quantities. This policy is subject to change without notice.

Please contact us with any questions: customerservice@OnlineShoes.com or 1.800.786.3141


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