24/7 Customer Service! 1.800.786.3141 Customer Service Order Tracking My Account
FREESHIPPING
 

Every delivery is a special one with FREE ground shipping on all regular-priced and sale items ($5 flat-rate shipping for Outlet items)."Learn More

FREEEXCHANGES
 

If you get a wrong fit, we’ll make it right. Order a replacement item and we’ll give you a prepaid label to ship the original item back at no cost to you. Learn More

365-DAYRETURNS
 

If you’re not happy, we’ll be happy to take it back…up to a full year later in new condition ($7.99 shipping fee may apply). Learn More

The Sale of Sales: Get great stuff in every category at to 40% OFF! Shop Now
Help
Quick Links
Contact Customer Service
Email:
Visit our Contact page to submit an inquiry.

Mail:
OnlineShoes.com
Door 1
1500 Commodity Blvd
Lockbourne, OH 43194-1000

Telephone:
1-800-786-3141

Hours:
24 hours a day, 365 days a year!


About OnlineShoes.com
Frequently Asked Questions
Order Tracking

How Can We Help?
We strive to put our best foot forward every day with outstanding service, selection, and satisfaction. Need a hand? Check below for instant answers or give us a shout—we'll be glad to help.


Returns and Exchanges
We're not satisfied unless you're 100% satisfied.
  • Read about our 365-Day Return Policy
  • Learn about Easy Returns and FREE Exchanges



  • Order Status
    Want to know where your order is? All you need is your order number and billing zip code.


    Shipping Costs and Policies
    We offer free shipping on all regular-priced and sale items being shipped within the United States. Clearance Outlet items will ship with a low $5 flat-rate fee. We also offer affordable options for expedited shipping.


    OnlineShoes.com Policies
    We go the extra mile to earn your trust by providing exceptional security and shopping protection.
  • Found shoes for less? View our 110% Price Guarantee
  • We always Ensure Your Privacy
  • We Guarantee Security on your personal information
  • Find out more About OnlineShoes.com



  • Frequently Asked Questions (FAQs)
    Have an issue? Find the answers in our FAQs, or browse by category:



    Contact Us
    Still can't find what you need?
  • Send us a message
  • Phone us 24 hours a day at 1-800-786-3141
  • My Shoebox

    Your cart is empty.

    My Recently Viewed

    Your Recently Viewed list is empty.

    Sign-Up for Email!
    Enter your email for new arrivals, brands and special offers.
    Privacy

    Easy Returns

    If you don't love it, you'll love our return policy. And free exchanges.

    Find out more
    24/7 Customer Service

    You have questions? We have answers. Even at 3:24 am.

    Let us help you
    Take Us With You

    Shop our catalog on your iPad using Catalog Spree's FREE app.

    Download the app now
    Let's Be Friends
    Bizrate Customer Certified (GOLD) Site - Bizrate Reviews at Bizrate
    Contact Us: 1.800.786.3141© OnlineShoes.com 1996-2011