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FREE SHIPPING
 

Every delivery is a special one with FREE Economy Shipping on all regular-priced and sale items ($5 flat-rate shipping for clearance items). Learn More

FREE EXCHANGES
 

If you get a wrong fit, we’ll make it right. Order a replacement item and we’ll give you a prepaid label to ship the original item back at no cost to you. Learn More

365-DAY RETURNS
 

If you’re not happy, we’ll be happy to take it back…up to a full year later in new condition ($7.99 shipping fee may apply). Learn More

Returns and Exchanges

OnlineShoes.com offers easy returns and free exchanges for domestic orders—all online! We're committed to superior customer service, quality products and your complete satisfaction. So if you're not 100% satisfied with your purchase, we'll be happy to take it back. Please note: Only UNWORN items in new condition may be returned.

Place a return or exchange

Exchanging or Returning a gift? Please call Customer Service at 1.800.786.3141

International Returns:

If for any reason you are not satisfied with your purchase, please contact our Customer Service by phone (1.206.971.7388) or email (customerservice@OnlineShoes.com) within 60 days from the order date. We will provide you with a return authorization number and further instructions on how to complete your return.

Refund amounts for returned items will be credited to you by our global partner Borderfree in the same currency and using the same exchange rate as your original order. Please note that you will be responsible for all return shipping and handling fees, including a U.S. duty surcharge.

Have other questions? Search or browse our complete list of Frequently Asked Questions.

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Contact Customer Care

Email:
Visit our Contact page to submit an inquiry.

Mail:
OnlineShoes.com
Door 1
1500 Commodity Blvd
Lockbourne, OH 43194-1000
United States

Telephone:
1.800.786.3141

Hours:
24 hours a day, 365 days a year!

Corporate Headquarters

Mail:
OnlineShoes.com
1730 Minor Avenue, Suite 700
Seattle, WA 98101
United States

Telephone: 206-812-7800
Fax: 206-436-5198

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